Updated as of June 11, 2025

1. Introduction

Welcome to Silverback Insulation LLC. By accessing and using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before engaging with our services.

2. Services Provided

Silverback Insulation LLC specializes in high-quality insulation services, including but not limited to:

Blown-In Insulation

Fiberglass Batts Insulation

Insulation Removal

We are committed to delivering reliable and energy-efficient solutions tailored to our customers’ needs.

3. Use of Website

By using our website (https://silverback-insulation.com), you agree to:

Use the website only for lawful purposes.

Avoid any activity that may disrupt or harm the site, its users, or its infrastructure.

Not attempt unauthorized access to any part of the website or our systems.

4. Payment and Billing

All payments must be made according to the terms agreed upon prior to service delivery. Failure to make timely payments may result in service delays, cancellations, or additional fees. Disputes regarding charges must be raised within 30 days of the billing date.

5. Appointment and Service Terms

Appointments are subject to availability. We reserve the right to reschedule or cancel appointments due to unforeseen circumstances (e.g., weather, staff illness, equipment issues). Customers must provide accurate information for scheduling and ensure timely access to service locations.

6. Customer Responsibilities

Customers are responsible for:

Providing clear and safe access to work areas.

Removing valuable or fragile items from the workspace.

Keeping pets and children away from service zones.

Informing us of any known hazards or conditions (e.g., mold, asbestos).

Silverback Insulation LLC is not responsible for damage to unprotected or undisclosed items in the work area.

7. Scope of Work Disclaimer

Our services do not include remediation of hazardous conditions (e.g., mold, asbestos, structural damage). If such issues are discovered during service, work may be paused and additional steps or charges will be discussed with the customer.

8. Limitation of Liability

Silverback Insulation LLC is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services. This includes delays, service interruptions, or damages not caused by our negligence.

9. Warranties and Guarantees

We stand behind the quality of our work. Specific warranties may apply depending on the service provided and will be shared at the time of service. Warranty claims must be made within the stated time period and according to the terms provided.

10. No Guarantee of Energy Savings

While our services aim to improve energy efficiency, actual energy savings vary based on building conditions, existing insulation, energy use habits, and other factors. No guaranteed results are expressed or implied.

11. Cancellation and Refund Policy

Customers may cancel appointments with reasonable notice. Refund eligibility will depend on the nature of the service and the stage of completion at the time of cancellation. Any materials purchased specifically for your job may be non-refundable.

12. Force Majeure

We are not responsible for any delay or failure in performance due to events beyond our control, including but not limited to natural disasters, extreme weather, pandemics, labor shortages, equipment failures, or power outages.

13. Intellectual Property

All website content, including text, images, logos, and branding, is the property of Silverback Insulation LLC and may not be reproduced, copied, or used without our prior written permission.

14. Privacy Policy

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

15. Dispute Resolution

In the event of a dispute, both parties agree to attempt resolution through mediation before pursuing legal action. Any legal proceedings shall be held in the courts of the State of Florida.

16. Modifications to Terms

Silverback Insulation LLC reserves the right to modify these Terms and Conditions at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

17. Governing Law

These Terms and Conditions are governed by the laws of the State of Florida. Any legal matters will be resolved in the appropriate courts of Florida.

18. Contact Information

If you have questions or concerns regarding these Terms and Conditions, please contact us:

Silverback Insulation LLC

55024 3rd Street

Astor, Florida 32102

📧 [email protected]

📞 (352) 235-9992